Shipping Policy

Thank you for shopping with Hippity Hop Pet Shop! Many of our products are handmade or prepared in small batches, so please allow time for your order to be carefully prepared before shipment.

Processing Times

Our standard processing time is 7–10 business days before your order ships.

Orders containing handcrafted wood products require approximately 1–2 business weeks for processing, as these items are made by hand.

Processing times are separate from shipping/transit times and do not include weekends or holidays. During particularly busy periods, large orders, wholesale orders, or seasonal launches, processing may take slightly longer.

Shipping Rates

We offer $15 flat-rate shipping across Canada and the United States.

We also offer FREE shipping on qualifying orders:

• Canada: Orders over $100 CAD
• United States: Orders over $75 USD

Free shipping eligibility is based on the order subtotal after discounts and before applicable taxes.

Estimated Delivery Times

Once your order has been processed and shipped, delivery typically takes approximately 5–10 business days.

Delivery times are estimates and may vary depending on your location, carrier delays, weather, customs processing, holidays, or other circumstances outside of our control.

Please keep in mind that processing time and shipping time are separate. For example, an order may require 7–10 business days to prepare before the estimated 5–10 business day shipping period begins.

Order Tracking

Once your order is ready to ship, you will receive a shipping confirmation email with tracking information when available.

Tracking information may not update immediately after a shipping label is created. Please allow a few business days for the carrier to receive, scan, and begin processing your shipment.

U.S. Orders

Orders shipped from Canada to the United States may be subject to customs processing or other cross-border requirements. While we do our best to ensure orders are prepared with the appropriate shipping documentation, customs or carrier processing may occasionally affect delivery times.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address if the order has not yet shipped. Once a package has been handed over to the shipping carrier, we cannot guarantee that an address can be changed or redirected.

Delayed or Missing Packages

If your tracking information has not updated for several days or your package appears to be significantly delayed beyond the expected delivery timeframe, please contact us and we will be happy to help look into the shipment.

Once an order has been transferred to the shipping carrier, transit times and carrier delays are outside of our direct control. However, we will assist where reasonably possible if an issue occurs.

Questions About Your Order?

If you have any questions about your order, processing time, shipping, or tracking, please contact Hippity Hop Pet Shop and include your order number so we can assist you as quickly as possible.

We appreciate your patience while we carefully prepare your order for you and your pets!